Annual Report
2022
DEMAND
| Total Calls Processed | 1,383,985 |
| Total Calls for Service Dispatched | 428,538 |
| Average Calls for Service Processed in 24 Hour Period | 3,844 |
| Average Calls for Service Dispatched in 24 Hour Period | 1,190 |
| Total Population Served | 414,719 |
EFFECTIVENESS / EFFICIENCY
| Number of Complaints | 43 |
| Average Time to Answer 911 Calls | 9 Seconds |
| Average Time to Answer 7 Digit Calls | 10 Seconds |
| Average Receive to Dispatch Priority 0/1 Calls | 50.5 Seconds |
| Number of Staff with Professional Certifications | 80 |
2021
DEMAND
| Total Calls Processed | 1,212,926 |
| Total Calls for Service Dispatched | 430,289 |
| Average Calls for Service Processed in 24 Hour Period | 3,323 |
| Average Calls for Service Dispatched in 24 Hour Period | 1,178 |
| Total Population Served | 411,471 |
EFFECTIVENESS / EFFICIENCY
| Number of Complaints | 26 |
| Average Time to Answer 911 Calls | 12 Seconds |
| Average Time to Answer 7 Digit Calls | 9 Seconds |
| Average Receive to Dispatch Priority 0/1 Calls | 1 Minute 11 Seconds |
| Number of Staff with Professional Certifications | 81 |
2020
DEMAND
| Total Calls Processed | 1,217,991 |
| Total Calls for Service Dispatched | 424,027 |
| Average Calls for Service Processed in 24 Hour Period | 3,336 |
| Average Calls for Service Dispatched in 24 Hour Period | 1,162 |
| Total Population Served | 411,471 |
EFFECTIVENESS / EFFICIENCY
| Number of Complaints | 53 |
| Average Time to Answer 911 Calls | 11 Seconds |
| Average Time to Answer 7 Digit Calls | 7 Seconds |
| Average Receive to Dispatch Priority 0/1 Calls | 1 Minute 23 Seconds |
| Number of Staff with Professional Certifications | 93 |
2019
DEMAND
| Total Calls Processed | 1,268,943 |
| Total Calls for Service Dispatched | 464,709 |
| Average Calls for Service Processed in 24 Hour Period | 3,476 |
| Average Calls for Service Dispatched in 24 Hour Period | 1,273 |
| Total Population Served | 411,471 |
EFFECTIVENESS / EFFICIENCY
| Number of Complaints | 45 |
| Average Time to Answer 911 Calls | 9 Seconds |
| Average Time to Answer 7 Digit Calls | 8 Seconds |
| Average Receive to Dispatch Priority 0/1 Calls | 1 Minute 4 Seconds |
| Number of Staff with Professional Certifications | 93 |
2018
DEMAND
| Total Calls Processed | 1,332,730 |
| Total Calls for Service Dispatched | 457,995 |
| Average Calls for Service Processed in 24 Hour Period | 3,651 |
| Average Calls for Service Dispatched in 24 Hour Period | 1,255 |
| Total Population Served | 409,549 |
EFFECTIVENESS / EFFICIENCY
| Number of Complaints | 58 |
| Average Time to Answer 911 Calls | 9 Seconds |
| Average Time to Answer 7 Digit Calls | 9 Seconds |
| Average Receive to Dispatch Priority 0/1 Calls | 1 Minute 9 Seconds |
| Number of Staff with Professional Certifications | 88 |